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Head Manager Network Operations
Full time
Opérationnel
Your job
This role will be responsible for the daily operational management of Unifiber’s fiber network, ensuring service continuity, incident resolution, and optimal network performance.
Key Responsibilities
- Lead the Field Operations (Homes Connect) and Network Operations Center (NOC, Incident Management) teams.
- Ensure 24/7 availability and reliability of the fiber network.
- Coordinate major outages, network degradations, and planned maintenance activities.
- Collaborate with Contract Partners (Homes Connect and Maintenance).
- Monitor, manage, and report on key network KPIs such as %done, FTR, and repair performance.
- Improve processes through root cause analysis and continuous improvement initiatives.
- Drive operational efficiency and cost-effectiveness within Network Operations.
- Manage operational risks and ensure business continuity planning.
- Lead improvement programs and implement new tools and operational processes.
- Coach, mentor, and develop the Operations team.
Overview
Unifiber is a management company dedicated to the design, planning, construction, operation, and maintenance of a cutting-edge fibre-to-the-home (FTTH) network across Wallonia. Founded in 2021 as a joint venture between Eurofiber and Proximus, Unifiber plays a key role in accelerating the region’s digital transition. Its objective is clear: to make 600,000 households and SMEs connectable to fibre by 2028, bringing ultra-fast, stable, and sustainable broadband to more than 60 cities and municipalities across Wallonia.
Over the coming decade, the company will invest nearly €1 billion to deploy 10,000 km of fibre optic infrastructure, providing the foundation for high-performance connectivity, smart city applications, and inclusive digital access for all. The open-access nature of the network ensures that any telecom operator can offer services to end users on a fair and non-discriminatory basis.
Unifiber’s efforts are central to Digital Wallonia’s ambition to make the region a leader in digital innovation, economic growth, and energy efficiency. Fibre technology not only provides virtually unlimited two-way bandwidth — essential for teleworking, e-learning, streaming, gaming, and 8K applications — but also consumes less energy than copper or cable, contributing to a lower carbon footprint.
Unifiber’s culture is based on efficiency, participation, and accountability, fostering an environment where collaboration and high performance go hand in hand.
Their five core values define how they work and interact:
One Team – A united group where collective goals take precedence over individual ones. Collaboration and mutual support drive success.
Simplicity – An agile organisation that avoids unnecessary complexity and bases decisions on facts and data.
Partnerships – A commitment to fair, win-win relationships within their ecosystem.
Top Performance – A drive for excellence, professionalism, and operational rigour in all aspects of the business.
Passion & Fun – A culture of enthusiasm and positivity, where achievements are celebrated, and balance is valued.
In addition to the opportunity to be part of a growing success story, we offer attractive terms for freelance professionals. This includes freelance contracts tailored to the scope and duration of the assignment, along with a competitive remuneration structure and flexible working arrangements.
- 15+ years of management experience in the Telecom sector
- Strong leadership and communication skills.
- Proven experience in managing NOC operations and telecom networks.
- Analytical mindset with a focus on process optimization.
- Resilient and decisive under pressure and during crisis situations.
- Solid knowledge of SLA management, ITIL practices, and network monitoring tools.
- Native French speaker and good in English, both written and oral., Dutch is a big asset
The Operations team is responsible for designing, building, maintaining an open FTTx network in Wallonia and connecting end-users onto the network for operators that want to offer services over Unifiber’s fiber network.
We use a project & process-based methodology that enables us to work efficiently towards our ambitious goals.
The Operations team is responsible for the day-to-day activities and processes of the business. Its main role is to ensure that the company’s operations are running efficiently and effectively, and that the business is meeting its goals and objectives.
