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Order Manager
Full time
Opérationnel
Your job
As an Order Manager within an FTTH (Fiber To The Home) environment, you are responsible for the end-to-end management of customer orders from wholesale partners (such as telecom operators). You ensure that these orders are processed and monitored accurately, with the objective of connecting end customers to the fibre network in a timely and successful manner.
Key Responsibilities:
- Managing orders, inquiries, and claims from order entry to delivery, all while maintaining the highest level of accuracy, efficiency, and compliance with Service Level Agreements.
- Keeping a watchful eye together with the HP PMs and HC PMs on deadlines and KPI’s.
- Collaborating closely with your clients and partners to coordinate order fulfillment and capacity.
- Being the SPOC for order-related questions from both internal and external stakeholders.
- Crafting and dissecting order reports from the reporting tool.
- Processing changes in order schedules;
- Analysis of data and make adjustments where necessary;
- Being owner order workflow and improve process where needed;
- SPOC for offers and quotes;
- Crafting and dissecting order reports from the reporting tool.
Overview
Unifiber is a management company dedicated to the design, planning, construction, operation, and maintenance of a cutting-edge fibre-to-the-home (FTTH) network across Wallonia. Founded in 2021 as a joint venture between Eurofiber and Proximus, Unifiber plays a key role in accelerating the region’s digital transition. Its objective is clear: to make 600,000 households and SMEs connectable to fibre by 2028, bringing ultra-fast, stable, and sustainable broadband to more than 60 cities and municipalities across Wallonia.
Over the coming decade, the company will invest nearly €1 billion to deploy 10,000 km of fibre optic infrastructure, providing the foundation for high-performance connectivity, smart city applications, and inclusive digital access for all. The open-access nature of the network ensures that any telecom operator can offer services to end users on a fair and non-discriminatory basis.
Unifiber’s efforts are central to Digital Wallonia’s ambition to make the region a leader in digital innovation, economic growth, and energy efficiency. Fibre technology not only provides virtually unlimited two-way bandwidth — essential for teleworking, e-learning, streaming, gaming, and 8K applications — but also consumes less energy than copper or cable, contributing to a lower carbon footprint.
Unifiber’s culture is based on efficiency, participation, and accountability, fostering an environment where collaboration and high performance go hand in hand.
Their five core values define how they work and interact:
One Team – A united group where collective goals take precedence over individual ones. Collaboration and mutual support drive success.
Simplicity – An agile organisation that avoids unnecessary complexity and bases decisions on facts and data.
Partnerships – A commitment to fair, win-win relationships within their ecosystem.
Top Performance – A drive for excellence, professionalism, and operational rigour in all aspects of the business.
Passion & Fun – A culture of enthusiasm and positivity, where achievements are celebrated, and balance is valued.
In addition to the opportunity to be part of a growing success story, we offer an attractive compensation package.
This includes a fixed-term contract, a flexible remuneration scheme with a bonus system and a thirteenth month, as well as a mobility budget.
We are open to freelance contracts.
This includes a fixed-term contract, a flexible remuneration scheme with a bonus system and a thirteenth month, as well as a mobility budget.
We are open to freelance contracts.
- Fluent in French & English (spoken and written), Dutch is a big asset
- Valid driver’s license.
- Bachelor’s degree level or equivalent experience in telecom or operations
- Experience in order management min 3 years (or service delivery is an advantage)
- Strong organisational and communication skills
- Customer-oriented with a solution-driven mindset
- Able to work under pressure and manage multiple cases simultaneously
- Experience with IT systems and ticketing tools
The Operations team is responsible for designing, building, maintaining an open FTTx network in Wallonia and connecting end-users onto the network for operators that want to offer services over Unifiber’s fiber network.
We use a project & process-based methodology that enables us to work efficiently towards our ambitious goals.
The Operations team is responsible for the day-to-day activities and processes of the business. Its main role is to ensure that the company’s operations are running efficiently and effectively, and that the business is meeting its goals and objectives.
